FAQ: Can't find your answer, call 1.888.282.8811

Ordering

How do I request a quote?

Two ways. You can request a quote via the get a quote feature on our website. We will process the quote and be in touch within 24-48 hours. Or, you can call 888-282-8811 and we will connect you to your dedicated Sculptware Area Sales Manager who will be happy to assist you.

How do I place an order?

Very Easy. Simply sign off on the quote and rental / purchase agreement and fax / email to your Sculptware Area Sales Manager.

What if I need to change my orders?

Changes to rental orders can be made 2 business days prior to the scheduled ship date. Changes with less than 2 business days are subject to a restocking fee. Additions to an order may be made at any time however shipping charges will need to be revised appropriately.

Orders for the purchase of standard or custom product must be discussed and approved prior to a change. Charges will be determined based on the point in the manufacturing process the order is currently at.

Is there a minimum order?

No order is too small for Sculptware.

What is your cancellation policy?

Rental order cancelations can be made 48 hours prior to the scheduled ship date. Cancelations with less than 48 hours will be subject to a restocking fee. Orders for the purchase of standard and custom product may not be cancelled at any time.

Do you accept custom orders?

Yes. A Sculptware representative can assist you with any custom linen request. Custom orders require a customer signature and a non-refundable 50% deposit before the order can be processed. We manufacture and ship product from Scottsdale, AZ enabling us to provide industry leading turnaround times.

Can I order sample cloths or swatches?

Yes, samples and swatches can be ordered by calling and reviewing your request with a Sculptware representative. Swatches are yours to keep at no charge. Samples are supplied at no charge as well. We request samples to be returned by the date designated on the shipping documentation or your credit card may be charged. Sculptware will pay shipping cost for samples and swatches, except in cases where overnight service is requested.

Do you rent or sell your product?

Sculptware rents and sells its linens.

How far in advance should I place my orders?

Ideally as much notification as possible so we can ensure availability of product for your event. However, because Sculptware has the largest inventory in the industry we are specialist at supporting last minute request.

Do I have to pay for items I don't use?

We must charge for all linen shipped at the regular rental rates, unless the full order is cancelled and returned in the original packaging, in which case a 50% restocking charge will apply.

Products

Do your chair covers fit most chairs?

Sculptware's product is made from the highest quality stretch to fit linen on the market. Because we are using a custom 4 way stretch material our chair covers can be used on virtually all standard chair styles. If you have a question, feel free to discuss it with a Sculptware representative and we would be happy to assist and even send a sample to confirm the fit meets your expectations. You will be responsible for the freight only.

Do your polycasters fit the feet of most chairs and tables?

Absolutely. Sculptware spent significant amounts of time engineering a flexible and diverse solution. Our innovative polycasters fit virtually all standard tables and chairs. If you have a question, feel free to contact a Sculptware representative and we would be happy to assist and even send a sample to confirm the fit meets your expectations. You will be responsible for the freight only. If for some reason the polycaster fit is not acceptable, we would be happy to offer a non booted linen alternative.

What size linen do I need for my tables?

Please contact a Sculptware representative and we can walk you through the process quickly to arrive at the appropriate solution for your event.

Shipping

What are your shipping costs?

Shipping charges vary by location, weight and type of service. We normally ship via ground service with FedEx, but can use expedited service or alternative carriers if necessary to meet the required event date. We always look for the most economical route for your order.

Where do you ship to?

Sculptware is a global company. We ship product to the entire United States including Hawaii and Alaska. We also ship product to Canada, Mexico, Europe, South America and Latin America.

Delivery

When can I expect to receive my order?

Your order will typically arrive 2 business days prior to the event. If the order was confirmed late, your order will arrive 1 day prior to the event.

How will my order be delivered to me?

A majority of orders will arrive via FedEx. All rental orders arrive in black Sculptware duffel bags. All purchase orders arrive in Sculptware shipping boxes. Please make sure your Ship To location can accept deliveries.

Can I pick up my order?

If your event is local to our facility in Scottsdale, AZ you can absolutely pick up product for your event.

Returns

How does the return process work?

Sculptware provides a pre-paid shipping label for the return of each duffel bag in your order. On the duffel bag there is a white "Te-Tag" that shows the shipping information from Sculptware to you. On the inside of the tie-tag is where the pre-paid return label will be found. Pull apart the tie-tag, reverse it, and use the adhesive pad provided to apply the tie-tag together again. The duffel bag(s) is/are ready to be returned.

If your company/hotel already has a daily scheduled pick up from FedEx, you will need to place the duffel bags where the FedEx driver can find them. If your company/hotel does not have a normal daily pick up, then we at Sculptware will handle the scheduling for you. If a circumstance arises that changes the pickup date, we ask you to please call us at 1-888-282-8811 as soon as possible and ask to speak with our Return Service Department who will work with you to schedule another pickup. For large freight orders follow the above instructions with one additional step. A bill of lading will be in bag # 1 when the product is delivered. Please remove the bill of lading as you will need this when returning product.

What do I do if I have lost my FEDEX return label or Sculptware return duffle bags?

If for any reason you lose the pre-paid return label or the Sculptware duffel bag, call 1-888-282-8811 immediately and ask for our Return Service Department and we would be happy to assist you.

Are there any special packaging instructions?

Please make sure that all linens are dried before repacking the duffel bags. If the linens are wet, we ask you to please allow them to air dry before you repackage the product, in which case we will be happy to reschedule your pickup. Please do not over pack the duffel bags as this may result in damaging the bags and a loss of merchandise.

How do I handle damp or wet linens after an event?<

If your linens are wet or damp, we request that you allow the linens an opportunity to air dry before repacking them in an effort to prevent mold and permanent damage. Please ensure the linens are free of food, floral and any other type of debris. Call our office at 1-888-282-8811, ask for the Return Service Department and we would be happy to assist you in the reschedule of your pick up.

What happens if my linen is not returned on time?

You may be subject to a late return charge. It is important to return your rental order on time so we can process the order in a timely manner for cleaning purposes. If there are any delays in returning orders, please contact the Return Service Department immediately.

May I combine different orders in the same return package?

We prefer to have orders returned to us using the prepaid return label issued to a specific contract, but it is more important that we get our linen back as soon as possible. If necessary, it is acceptable to combine different orders in the same return package.

Do I have to clean the linens before I return them?

No. We actually prefer you to not clean the linens and return directly to us so we can process appropriately.

When do my rental items need to be returned?

As soon as possible. In your rental contract you will see we require the linens to be picked up 1 to 2 days after your event.

Damage & Loss

What happens if the linen has been lost or damaged?

Upon arrival of product back to Sculptware after your rental event, all orders and individual pieces are counted and inspected 100%. You will be charged a percentage of the full purchase price for lost or damaged product. Before packing table linens for return, make sure to remove any food, floral or other miscellaneous debris.

How are fees calculated for lost or damaged linen?

Fees for lost or damaged linen are 20% of the list purchase price. Damaged linens need to be returned to Sculptware, and do not become your property after payment of the replacement cost fees.

Billing & Payment

Where do I mail my invoice payment?

Please remit payment to:
Sculptware
16114 N 81st St
Scottsdale, AZ 85260

What are your payment policies?

Sculptware accepts payment by American Express, Visa, MasterCard, and Discover. Terms may be extended to repeat customers who meet the Sculptware credit policy.