What is your rental order cancellation policy? Rental order cancelations can be made 48 hours prior to the scheduled ship date. Cancelations with less than 48 hours will be subject to a restocking fee. Cancelations for rental orders shipped, returned unused will be subject to a 40% restocking fee
What is the policy for canceling a custom order? Orders for custom product cannot be canceled after the manufacturing process starts.
What is the policy for canceling a purchase order? Orders for standard purchase items cannot be canceled after the manufacturing process starts. Specific high volume exceptions do apply, which in case the order may be subject to a restock fee.
What is the policy for rental linens returned unused? Linens returned unused are subject to full rental charges unless the order is returned in the original packaging, in which case a 40% restocking fee will apply.